Accessibility statement for the Judicial Conduct Investigations Office


This accessibility statement applies to the Online Complaints Portal for submitting a judicial complaint


This website is run by the Judicial Conduct Investigations Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.


AbilityNet has advice on making your device easier to use if you have a disability.



How accessible this website is


We know some parts of this website are not fully accessible


  • you cannot modify the line height or spacing of text
  • you cannot tab between the log in and register tabs using just a keyboard; there is an alternative way to do this using just the keyboard
  • there are colour contrast issues on some links
  • you cannot skip to the main content

Feedback and contact information


If you need information on this website in a different format please contact



We’ll consider your request and get back to you in 5 days


Reporting accessibility problems with this website


We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact the Digital Services Team at the Judicial Office at digital.services@judiciary.uk

Enforcement procedure


The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


[Note: if your organisation is based in Northern Ireland, refer users who want to complain to the Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC].


Technical information about this website’s accessibility


The Judicial Conduct Investigations Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status


This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to:


  • Non-accessible content


  • The content listed below is non-accessible for the following reasons.


    • Non-compliance with the accessibility regulations

      • Some elements of pages have poor colour contrast. This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour).

      • We plan to fix the colour contrast by November 2020.

      • There is an issue with tabbing between 2 links without a mouse. This fails WCAG 2.1 success criterion 2.1.3: Keyboard (No Exception).

      • We plan to fix this keyboard issue by November 2020. There is an alternative link in the header to Register which is accessible by keyboard.

  • Disproportionate burden


    • The portal is currently undergoing extensive development and redesign. More content, navigation and improved features are due to be delivered by November 2020. Accessibility to WCAG 2.1 standards will be built into this development by the supplier. An accessibility audit by a 3rd party expert will be completed following development and any changes to the portal to comply fully to WCAG 2.1 will be made by January 2021.
  • Navigation and accessing information

    • There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

What we’re doing to improve accessibility


We have tested the site internally using accessibility web tools and provided fixes to those urgent errors that we found.


We are currently developing the website to be able to add accessible HTML documents and accessible PDFs.


We are scheduling in an external company to review the portal on completion of a large development project due in October. We will mitigate any changes found as part of that audit.


Preparation of this accessibility statement


This statement was prepared on 5th October 2020. It was last reviewed on 5th October 2020.


This website was last tested on 28/09/2020. The test was carried out by the Judicial Office Digital Team.