A complaint to the JCIO must be made within three months of the matter complained of. We can only extend this timescale in exceptional circumstances. If proceedings are ongoing, please do not wait until the case has concluded to lodge your complaint. If the reason for the delay in making a complaint is due to medical reasons, the JCIO may seek medical evidence to verify the claim.
The JCIO may defer the investigation of a complaint if it deems necessary to do so.
A complaint to the JCIO must be made in writing. In setting your complaint you need to provide:
We may not be able to accept a complaint for consideration if the above details are not provided. For further information about the level of detail to include see the ‘What do we need from you’ page on this site.
Please do not send hearing bundles or large amounts of documents with, or in support of, your complaint. We do not require such documentation to consider complaints of misconduct. We cannot return documentation to complainants. If, having assessed your complaint, we need further information, we will contact you to request it.
If you wish to submit a complaint, please click here:
Guidance on how to view and upload portal comments, the JCIO's communication method on this platform, can be found - here.
If you are experiencing any issues with our online portal, please email us at email@example.com.
We will consider reasonable adjustments for anyone who needs them to access our services. If you require a reasonable adjustment, please email firstname.lastname@example.org or call 020 7073 4719. You may be asked to provide proof of your requirements in order for us to consider your request.General enquiries
If you wish to make a general enquiry, email email@example.com. Please note that complaints sent to this mailbox will not be responded to.